RETURNS POLICY
RETURNS
Our returns policy lasts 14 days. If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.
Should you wish to return anything to us, please contact us by email or fill the returns form here. We are unable to accept returns without prior written consent
As a small business, we are unable to cover the costs you incur by returning unwanted goods – these costs are to be paid by the customer. Items must be sent back within 14 days of receiving the order and must be in the same condition as they were when they were sent out to you. Once we have received the return, the item(s) will be checked and then a refund will be processed. Refunds can only be made to the card used as original payment and will take up to 7 days to be credited back to you.
When returning items by post, the parcel and its contents are your responsibility until they reach us. This does not affect your statutory rights. We would recommend you use a registered postal service and please retain the proof of postage. We cannot be held responsible for returned goods being lost or damaged in transit.
Please note: All the sample and seconds sale made are final. They are not eligible for returns.
DAMAGED ITEM
All of our items are carefully inspected before sending, and great care is taken in the packaging to ensure that all items reach you in perfect condition.
In the unlikely event that you receive a damaged item, please let us know as soon as possible by emailing us with your order number and preferred contact details. We will then do our best to resolve the situation as quickly as possible. Please do not send items back without contacting us first.
Returns of faulty items will only be accepted if the goods were damaged when delivered to you. All items returned will be inspected upon return, when we will decide whether to accept the item as faulty. We recommend you use a registered postal service as we cannot be held responsible for goods being lost during delivery. Please also retain the proof of postage as we will require this for our records and in order to reimburse you the correct amount. If we are unable to provide you with a replacement for any reason, we will be happy to refund you in full.
Should you receive an incorrect item, please follow the above procedure. You will reimbursed the cost of returning to us.